How service should work

Posted: 11/08/2011 in Courtney Boots

I have recently sung the praises of the Courtney Boot Company in these pages and wish to continue in this vein.

When I was last home in Zimbabwe my father mentioned to me that the Courtney Boot Company offered a refurbishment service and as my boots had by that stage been neglected and abused for the best part of thirteen years as well as having walked many thousands of miles on several continents this sounded like a great idea and I agreed to leave them with him to organise.

Fast forward nearly a year and my parents are due to visit me here in the UK so I began to chase up my father for news of my precious boots. He didn’t say as much but I gathered he’d done nothing about organising their refurb but quickly informed me that they’d been sent to the factory and he’d had a very reasonable quote of $50usd or £36gpb at the current exchange rate and I gave him the go ahead.

Considering that these boots cost a small fortune when new and that the refurbishment consisted of a full restitching of the tough elephant, buffalo and giraffe leather and replacement of the tough car tyre style soles I think that I’ve made a hell of a deal.

Being the geek that I am I was sitting at work during my lunch hour perusing the Courtney Boot Companies website as well as the websites of the London stockists I thought I’d fire off a couple of endorsement type emails of the boots themselves and the service offered. Both came back to me promptly thanking me for my kind words and the response from Gale Rice at the Bulawayo based factory was particularly thankful asking permission to use my email on their website which I of course agreed to and offering to send me a free cleaning kit.

I thanked Gale and explained that my boots were still with the factory and I was holding my fingers crossed they would be back with my parents in time to fly to the UK with them. Gale responded with the simple “I’ll make sure that happens”

Two days later I had another email from Gale again thanking me again for my kind words and informing that my boots had left the factory along with the cleaning kit and were being returned to their Harare Stockists nearest my parents home for collection the very next day.

Now if a small company in deepest darkest Africa can provide that level of service and guarantee a customer for life, even though by making the boots so well in the first place I’m unlikely to need a new pair for another ten to fifteen years. Why is the rest of the world so incapable? Is the old way the best way?

If like me you like the finer things in life and expect them to last for your life, then I would highly recommend you invest in a pair of these simply styled, incredibly comfortable and tough boots, they will serve you well and you never know, in thirty years time you might need a second pair.


Mr Bunny Chow

  1. true to her word Gale did get my boots to Harare by Friday.

    Thank you again.


    Mr Bunny Chow

  2. […] being said I do what I can to keep up the connection, I wear my Courtney Boots daily and carry this National Geographic camera bag proudly displaying the Zimbabwean flag pretty […]

  3. […] my biggest hit as far as search engine traffic my glowing review of the service provided by the Courtney Boot Company. As a side note, nearly a year on from getting my boots back I’m still wearing them […]

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